Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note we are unable to update your address after your order has been processed and a tracking number is created.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Domestic orders over $55 qualify for free shipping, excluding Alaska, Hawaii, or foodservice items and after all discounts and coupons have been applied.

Shipping option	Estimated delivery time	Price
Standard	3 to 5 business days	Calculated at checkout
Expedited	1 to 2 business days	Calculated at checkout

 

International Shipping

We do not currently offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at idahoancustomercare@idahoan.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please see our Refund Policy page.

If you have any further questions, please don't hesitate to contact us at idahoancustomercare@idahoan.com